We appreciate your comments!
We love to hear from our customers. These are actual notes and messages from our customers... we do remove last names to protect their privacy. Good or bad, we are here for you! Although it is a part of life and especially apart of life online, stuff happens. As much as we try to avoid mishaps, mistakes and issues, ocassionally things can go wrong. Here at Log Cabin Fever Gifts & Decor we feel it's important to handle those unforseen problems as quickly and efficiently as possible. Our main concerns are 1. customer service satifaction and 2. great products at great prices. So we do all we can to go the extra mile. After all, without you, the customer, we aren't here doing business!
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- Thank you so much for ordering this item for me, I really appreciate it. It has been such a pleasure dealing with you and I will definitely recommend your store to others. Thanks! Barb B., Fishers, Indiana
- Wow. Thanks. Love the pulls we got from you. I got my order in two days. Thanks again. Mona W., Spring City, Tennessee
- Great! It was pleasure working with you. Our order went very smoothly. We are very pleased with the service we received from you. Thank you, Bernadette C., Port of Lake Charles
- My life will be changed with my new and beautiful toilet bowl scrubber! I received it and I love it - fits into my log cabin in the Allegheny National Forest just perfectly! Thank you and Merry Chrsitmas to you too! Tina B., Venus, PA
- Thank you, we installed them (Antler Cabinet Handles 3inch)yesterday and just love them... Sheri W.,
Burns Flat, Oklahoma
- Our order arrived yesterday. WOW you all are fast. Our 5 year old grandson is very much into fishing. The fan pull and light switch cover helped round off his room. He loved them. Thanks, Cheryl S., Spring City, Tennessee
- Received my order everything was wonderful, just what I was looking for. Will be ordering more next year for our club. Thanks Helen H., Philipsburg, PA
- Hello Kim,
I wanted to thank you and your team at Cabin Fever Gifts! I recently order a few items one being a canteen. When I received my order the items were packed with care. Unfortunately there was no strap for the canteen. I was a little disappointed but figured it would be more of a hassle to attempt to contact someone at your business and attempt to resolve the issue.
I was completely floored when I received it in the mail a few days later with your handwritten note explaining that your team ( one of the gals ) was concerned that it may have been inadvertently left out of the order. I am impressed beyond belief at that level of customer concern and satisfaction. It is a real tribute to you and the values your business instills in its team members (gals) .
Thank You and I will be shopping your site for the Holiday Season, cheers. Duane
- We are VERY PLEASED w/ purchases, especially the price & how quickly you shipped it!THANKS!
Blessings, Alyce B.
Heavenly Dreams Cabins
- Wow! What a great way to treat your customers! Thank you for the courtesy, and I'll be ordering more from you.
- You have given me hope that true customer service is not dead and at the same time got yourself a customer for life . I have already received my replacement Moose in perfect condition and the two together are beautiful addition to our home. This was a quick a painless process thanks to you and as it hurt me to dispose of the old one, a handsome moose with no antlers just seemed wrong. I want to say thank you again for the excellent customer service and I look forward to doing business again.
Debbie S. Battle Creek, Michigan
- Hi Kim,
I want to thank you for sending me the bear sugar & creamer so quickly. I didn't expect to get both pieces, I appreciate it very much. Also, thanks for not having me return the broken piece. I will definitely be ordering more items in the future. There are so many things I would like to buy that would go well with my lake house decor. It is a pleasure to do business with you. Thanks again.
- I just received my order I can't believe how fast it got here WOW Quick shipping! Great products & Kim was wonderful to work with, One of the trivets I ordered had a chip in it, I called & spoke with Kim, She is going to replace it & get me a new one, there was no hassle on me having to ship back the damaged one, EXCELLENT SERVICE I will do business with this company in the future! Thank you so much for the fast & accurate service I will be recommending this company to all my friends!
- Thank you for the fast shipping, received product, very happy with your company. Thanks again Bob N.
- Thanks, Kim, for always doing such good business with me. Thanks for the refund. Did not expect it. They are such pretty trivets, but are defective. Thanks again. I'm sure will be ordering again soon.
Sincerely, Annie O. Rifle, Colorado
- Kim: In today's economy I hate that you didn't have me send the broken thermometer back but I understand what u are saying about the shipping....every dollar counts. I showed the thermometer to the old geezer that had the birthday and he immediately wanted to nail it to the wall. I showed him that it was broken and he had a hard time givin it up until I told him another was on it's way already. THX for making the old guy happy! Rod W.
- just received..absolutely beautiful!!! Thanks!!
Mary Ann R. Daphne, Alabama
- Kim the absolutely precious and perfect sign arrived today.
Thank you for your kind attention to my order.
- Thank you Kim!
I greatly appreciate your customer service. I will tell people about your company, and the wonderful customer service.
- Hi Kim, Thanks again. I will think of you first when the need arises. Silky Dog
- Just wanted to drop you a line and thank you so much for all the items we ordered and received yesterday. We just love the wooden guest book. Also thank you for such a fast delivery - that was great!!! We look forward to
ordering from you again.
Thanks, Vickie P.
- I recieved my order and I am very happy with all my decor. I just love it! I will continue to shop with yur company. Thanks, Jerry J.
I went through all the packing again and never found it. I appreciate your quick response and the fact that you are willing to replace the missing item. Your customer service is fantastic and I will be ordering more things from you very soon. I will also tell my family and friends about your service. Sincerely, Ken S.
- Awesome. Thank you so much for the great customer service.
Have a nice weekend.
- Thank you so much! I will be visiting your website frequently as we are doing some home remodeling. Wonderful site, great items, great prices!
- Hi Kim,
My order arrived today in what must be a record for me getting an online order, and it was perfectly what I exprected. I wish there were some way for me to leave public positive feedback for your store. Thanks again!
- Kim, The Birch / Bears are here and look perfect. Thank you so much for making this happen! Merry Christmas!
Doug J. Carriere, MS
- I really appreciate doing business with a professional organization.
Happy Holidays to you too.
Mike F. Fort Collins, Colorado
- I don't have any questions or inquiry what I do have is a THANK YOU. I received my merchandise yesterday and I so LOVED IT. I know that the person I will be giving this to will so appreicate and enjoy it.
THANK YOU SO VERY MUCH....HAPPY HOLIDAYS TO ALL
- Thank you so much for the attention and speed! I placed an order for the same things from an Adironack Company on the 18th of Nov. I called over the weekend to see if it had shipped yet, since my husband is due home soon from Iraq and I am setting up his half of the bathroom to surprise him. A woman called me back from that company to say that she had emailed me (I didn't receieve it) informing me that all the prices went up and did I still want the items!!!??? I was upset but I am very pleased that I found your site and you are sending the items out so quickly without rasing the prices on me. Thank you, Kim, for saving the day!!
- I wanted to say.... THANK YOU.... everything is perfect.
Chelsea R. Harrington, WA
- We received our order today and love it! I was wondering if you have a catalog of item that you have for sale or if it is only online??
- To Whom It May Concern,
I just wanted to thank you for my wonderful shopping experience with Cabin Fever Gifts! I purchased 3 items for my hunting/fishing fanatic boyfriend and my total was short of the free shipping. It didn't matter, I trusted that this was a good website and I wanted the gifts regardless of the shipping or no shipping. I am very pleased, however, that you took the time to even recognize that my total was close and refunded me the shipping costs-I'M VERY IMPRESSED! This website is now on my favorites list and I will be using this website for all of our decorating needs as we prepare to make HIS house, OUR future house :)
- My package/order has arrived...and so quickly... and I am so pleased with all the items! Thank you Kim for all of your assistance/help with the process. You are my absolute favorite site...with loads of great stuff!
Joan Louise H.
- Hi Kim ~
Thank you for the darling ornaments you surprised me with. They will be put to good use, as I like to attach ornaments when I wrap special packages at Christmas. The package arrived in plenty of time, and the gifts were a hit with everyone. You may remember, when we spoke the conversation turned to Bend,Oregon and what an awesome place it is (in my opinion). I'm sending a photo of "my" river, as well as "my" elk. The river I see out my window every day, but the elk are a bit more elusive. Last December a whole herd came to visit ~ there were about 100 of them. We counted 60 at one time, then they moved on and more came behind them. They left lots of "evidence", but it's all gone now. Take care ~ hope you get a chance to visit here ~ every season is wonderful in its own way.
Kathy P. Bend, Oregon
- Kim, I want to thank you for your excellent service. My package arrived
today .. You deserve a big pat on the back!! Elinor B., Grass Valley, CA
- Thanks for the excellent service! I just entered the drawing:-) Karen M.
- Wow, such service! I wasn\’t sure if the order went through or not. I reordered this morning and received your reply and confirmation. Thank you for your time and reply, Best Wishes, Larry.
- Well, my husband loved the basket when he opened it-
You have been accomodating and I look forward to doing business with your company. We have just built our mountain cabin and will need finish touches.. for those things, I will shop your sight to find things.
- I cannot beleive the quick repsonse time for your products !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You do a great job - I will be a returning customer - I also bought the cabin/lake signs they turned out great !
I have a son who is 31 and he is handicapped he lives in a group home and he wanted fishing/moose/ bear theme
for his room - Your items look great -
Thanks again for the quick repsonse time and the fair pricing ~ !
Clove, South Carolina
- This is a "wow" order. So fast! I ordered items from two other sites days before this order, and I'm still waiting for the those orders. Guess I'll check your site first next time!
Thanks for the speedy service, and the handwritten note is perfect!
- My box arrived via UPS today and I am thrilled with all of the items I ordered!!! Thank you so much. You are my very favorite rustic item site...and there are quite a few of them out there! Thanks again,Louise H.
- Dear Kim,
I am sorry it has taken me so long to write this email. A couple of months ago, I ordered some shower curtain hooks from Cabin Fever Gifts. Unfortunately, 2 of the hooks were broken when they arrived. I was disappointed, but mostly because of the expected hassel of returning/exchanging them. I called and spoke with you. Kim, you solved the problem in a way that was easy for me, and the least expensive for everyone, by the time you factor in shipping costs, etc. I wanted to let you know how much I appreciate your excellent, customer-focused, customer service. I love my new shower curtain hooks and my transaction was completed, leaving me with a very positive feeling about your business and how you run it. I will shop with you again and will also spread the word about your website. I hope you have a wonderful summer.